FAQ

FREQUENT ASKED QUESTIONS

 

WHEN WILL MY PRE-ORDER SHIP?

All pre-orders have their estimated wait times listed in their description. This is usually around 30 days, but you should check the listing for the specific item you want to be sure. Your pre-order will be shipped around the number of days we have listed after the date you placed your order. For example, if you order a 30 day pre-order item on October 14th, your item will ship on or before November 14th.

 

HOW WILL I KNOW WHEN MY PRE-ORDER HAS SHIPPED?

You will receive an automatic email with tracking information to your email address on file when your order ships out. If you have specific questions regarding your order, please contact us at info@bundledbaby.co.

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

We offer free shipping for all orders of $50 or more. A standard order for in-stock merchandise typically processes and will be on its way in 1-2 business days. An expedited order placed before 9 PM (EST) during a regular business day will ship next business day. Orders placed after 9 PM (EST) or on weekends or holidays, will ship within 2 business days. Please contact us at info@bundledbaby.co if you have any questions about your order.

 

WHEN WILL I RECEIVE MY ORDER?

Transit times in the U.S. can vary depending on your location and the carrier. Standard and Free Shipping orders should arrive in 7-10 business days, the time frame of 7-10 business days is not including the handling time.

 

 

DO YOU OFFER CANCELLATIONS, RETURNS OR EXCHANGES?

If you are not entirely happy with your purchase you can return your item/s within 30 days of delivery, for a full refund to the original payment.
Cancellations must be within 2 hours of when your order was placed. Once orders are processed and shipped, we cannot offer a cancellation.  

 

WHAT DO I DO IF ITEMS ARE WRONG, MISSING, OR DAMAGED?

If you received the wrong item, are missing an item, received a damaged item, etc., please contact us within 10 business days so we can quickly correct your order and issue a credit or replacement. You can email us at info@bundledbaby.co.

 

HOW DO I STAY CONNECTED?

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